When we boarded flight 556 in monte go bay today we had been the 1st folks in our segment in the cabin and we seen a backpack tucked powering row 8 without person wherever that it belonged to . We pointed it out to a man using an AA uniform who gave the impression to be a passenger and he was pretty impolite indicating it belongs to an AA staff and obviously I have to haven't been on this kind of plane right before. My spouse and I come to feel quite unpleasant with this kind of response from 1 within your staff members!!
Good afternoon That is my second working experience with AA. The exact same time past I went thru the same circumstance with my luggage.
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So, there are a few factor’s I've seen that I will note in this article, and consider it my very own educational venting considering that they do not provide the customer properly at all with regard to this:
Immediately after this communication, I´ve tried to cancel our flight (of course I didn´t want to fly In this particular aircraft any more), however the attendant organization brusquely warned us that When the plane was repaired, our luggage would go With all the aircraft! Regardless if I requested For additional of 3 instances to possess my luggage. Immediately after +/- three several hours, Despite having a whole lot of individuals afraid and worried the plane remaining towards Miami. As All people inside the plane lost the connection that could take place at 21: 30h, AA educated us that we'd be reallocated in the subsequent and past flight on the working day, at midnight. Supplied The dearth of Room we experience in the primary flight (from São Paulo), we experienced managed to ebook the seat 20, which there isn't any chair in front of us, so a bit more space with the legs. Which fell down because of these issues with the delay. Arriving with the airport, they produced us operate (the male of AA came in a bit motor vehicle and reported to Anyone Hurry up Men, hurry up) on the plane. Whenever we arrived within the doorway the supervisor told us that we must go different in the airplane and that we dropped the chair 20. She told us that she had to independent Many others people to to Enable an Grownup with a child. Humorous no?? What does she wanted?? My 6 years old boy flying by yourself??? I just said that I desired to fly collectively, it absolutely was our past day of holiday. I even take being accommodated on the next flight, she just stated, no you'll fly With this a person, and all over again I heard, your luggage will go on this flight. My son comprehended what was talked about and start to cry mainly because he didn´t wished to be divided from one among us.
I procured an airline ticket via expedia for journey in March 2016. the knowledge been given with my buy indicated that I need to Speak to the airline for seat assignment. Currently, I contacted the airline, fantastic client service . However, I was informed that simply because I did not obtained my ticket straight from your airline, there could be a charge for me to get a seat.
we often fly united. constantly. just lately, nonetheless, we had the chance to purchase a Significantly reduced fare on line by means of american Airways. now i see why it had been decrease — shopper service was atrocious, the website didn’t do the job appropriately, and i dropped out on a great deal.
I have also penned about my baggage staying scraped up and broken…. I experience like I'm because of some payment, and a refund of $50 for my vacation…. I am a patient lady, but I do hope a person contacts me quickly about this….
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This was thoroughly unfair to me- I paid for the seat and acquired 1/2 seat, I compensated additional for “added space†and bought no space. This was a very unpleasant working experience for me.
I am sorry to claim that our encounter for the AA counter in Newark was under stellar – Of The 2 purchaser service reps within the counter assisting travellers examining in, 1 focused her the perfect time to ONLY First Class passengers, and the opposite female appeared to do as minor as you possibly can – much too active worrying about what Everybody else was performing – all other than what she could possibly be executing! As the road grew for a longer time, the a lot less intrigued she became, and her Angle was horrific – It took us much less time and energy to get to your Airport than it did standing in line to check in! (more than an hour with only four individuals in front of us). By the point we stepped up to the counter – a fresh agent got on board – we had to “calm ourselves down†– it is possible to visualize how the other forty or so people started to come to feel guiding us! As you continuously attempt to tell us, you “treatment†with regards to the passenger, and this unique could use a little Perspective adjustment – or uncover her One more place!
I wanted to vent my irritation With all the baggage condition using your airline. All the things else was superior, although the way my baggage was taken care of would make me Consider two times before scheduling my company with AA again. I had been charged $twenty five Just about every way for a single bag, not currently being told my bag might be carried on for no cost. To include insult towards the $50 billed, my bag was damaged on the surface on remaining returned to me.
Many of us discovered out of your travellers which were looking ahead to our aircraft to reach for their return to Miami that as we camped in Miami, they were returned to hotel rooms and provided with evening meal and breakfast at no expenditure! We assume payment equivalent in value for housing and meals to which you supplied towards the passengers that had to stay in Roatan because of the mechanical issues with our flight.
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